Privacy Policy for Cobex Air

Who We Are

Cobex Air is Sacramento’s trusted HVAC installation and replacement specialist, serving the community from our headquarters at [your address]. Our online home is at https://cobexair.com.

Customer Feedback

When you share feedback or comments on our site, we collect the information you provide in the comment form. We also collect your IP address and browser information to help us prevent spam and maintain site security. This helps us ensure genuine customer interactions.

Images and Media

When uploading photos of your HVAC projects or installations to our website, please avoid images containing embedded location data (EXIF GPS). This protects your privacy, as visitors could potentially extract location information from these images.

Cookies and Site Experience

When you interact with our site, you may choose to save your contact details in cookies for convenience during future visits. These customer convenience cookies remain active for one year.

Our site uses temporary cookies to check browser compatibility and enhance your browsing experience. When logging in, cookies save your preferences and login status. Standard login cookies last for two days, while the “Remember Me” option extends this to two weeks.

If you contribute content to our site, a cookie will store the post ID without any personal information, expiring after 24 hours.

Third-Party Content

Our HVAC educational materials and project showcases may include embedded content like videos demonstrating maintenance tips or images of completed installations. These embedded elements function as if you visited the third-party site directly.

External sites may collect data about your browsing patterns, use cookies, or employ additional tracking. They may monitor how you interact with their content, particularly if you have an account with them.

Data Sharing

Cobex Air limits data sharing to essential business operations. When requesting password resets, your IP address will be included in the reset email for security verification.

Data Retention

Customer comments and their metadata are retained indefinitely to help us manage follow-up communications efficiently and improve our HVAC services based on feedback.

For registered users, we store the personal information provided in user profiles. All users can access, edit, or delete their personal information anytime (except usernames). Our site administrators can also view and edit this information for service improvement.

Your Data Rights

As a Cobex Air customer, you can request an exported file of all personal data we hold about you. You may also request complete erasure of your personal data from our systems. Note that certain data may be retained for administrative, legal, or security requirements related to your HVAC services.

Data Security

Visitor comments may be processed through automated spam detection services to maintain the integrity of our customer communication channels.

For questions about our privacy practices or your data, please contact our customer service team at (916) 760-5000.